Consign with ReSee - FAQ

ReSee is the premier online destination to shop exclusive and authentic Vintage and second-hand fashion and luxury handbags. Every piece on ReSee is personally curated by our Editors, fully Authenticated by our Experts and restored when necessary by Artisans.

Our mission is to bring you special pieces that you will not find elsewhere — pieces that have a unique story and make you feel great, while contributing positively to the environment.

ReSee is a luxury consignment shop that sources from the closets of world's most inimitable tastemakers. Each piece on ReSee is pre-loved and unique. All the pieces pass through our hands and are stocked by ReSee, ensuring that once you place your order, you will receive your item within a time frame of 5-7 working days. All pieces are professionally dry cleaned and repaired when necessary to ensure that you receive your piece in its best possible condition. 

All orders are shippied Delivery Duties Paid. The prices displayed on the website include all taxes and duties. To view prices with your region's correct duty rates, make sure to enter your shipping region on our website.

Upon reception of the item, our quality control team will conduct a thorough inspection to determine condition status. Following condition, a professional authenticator reviews product attributes such as material, tags, prints, stamps, and seams to ensure all correlates with the given luxury brand standards.

ReSee ships worldwide except for Russia, Brazil and a few number of selected countries. All the available countries will be shown at check out. If you don't find your delivery country on our dropdown list, please contact our customer care. All prices are shown with Delivery Duties included into the price. 

ReSee works exclusively with DHL. All delivery costs are defined by DHL, depending on your delivery zone and the size of your package.

Once your order has been placed, please consult your personal ReSee account to track its progress. You will receive a shipping number by email to track your order status once dispatched.

Cancellation is acceptable within 24 hours unless the order has been shipped already. Kindly note that there will be a cancellation fee.

We would kindly ask you to place an order directly online or write us on our contact page if you have any questions.

Yes of course, simply make a showroom appointment online through "book an appointment" and send us your selection 5 days in advance.

All orders will be shipped out within 3-5 business days by DHL express. Depending on your location, arrival times may vary.

ReSee ships worldwide. Given strict customs regulations, we currently do not ship to Russia, Brazil and selected countries.

As soon as your order is validated, you will receive a notification from our carrier by text and/or email informing you of the delivery time. You may easily reschedule by following the link sent in the notification message.

We highly recommend to insure orders over 4000€ by paying an additional fee, For more information , email us.

Every item on ReSee is a unique piece. If an item is no longer available in your cart it is because it has been purchased by another customer. 

Enter your promo code directly upon check out.

A DHL notification will be sent to you with a tracking number. Simply enter your tracking number directly on dhl.com

ReSee offers the following payment methods :

- Credit / Debit Cards (American Express, Visa, Mastercard, Discover)

- Paypal

- Bank Transfer

-Bancontact (payments for Belgium) 

- Multi-payment options are available depending on your region

The prices displayed on the website are including all taxes. VAT and customs duties may vary depending on the delivery country. You can easily dowload your invoice by selecting the button "download my e-ticket " at checkout.

You could easily dowload your invoice by select the button "download my e-ticket " at checkout.

ReSee uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.

If your card issues is based within Europe, you may be asked to verify your payment. If this is the case, you will be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to ReSee's website. 

Different credit card providers have varying policies, therefore please consult directly with your credit card company.

You may deliver multiple payments with our partner Klarna. This solution is avalaible for the following regions: Germany, Austria, Denmark, Finland, France, Italy, Netherlands, Portugal, Spain. If you have any further questions, please contact us directly.

ReSee provides specific size measurements on each product page under "Size & fit." Feel free to consult our included sizing chart and recommended fit.

To try on a product, simply make a showroom appointment directly on our website, link "book an appointment".

ReSee accepts returns for most clothing and shoe items except for a few rare and fragile items. All bags, non-shoe accessories, jewelry, objects are Final Sale. Each product has its own return policy, therefore please review the return policy on each product page or on your checkout recap. We work to limit returns 

Return shipping and transaction fees will be deducted. 

If you do not wish to keep a Final Sale item, please note that you can re-sell it back on ReSee. 

Upon reception of your return and confirmation of its original conditon, your refund will be processed within 15 business days.

ReSee is not a platform. We care deeply about the condition of each and every piece that is listed on our website. Our Quality Excellence team diligently inspects every piece to denote when repairs and/or cleaning are necessary. Selling your piece in its best condition ensures we get you the highest price for your item.

All clothing, shoes and soft accessories (scarves, hats, gloves) are meticulously cleaned either with our prestigious partner and luxury cleaner La Sirène or are fully sanitized using the Ozone treatment, an all-natural system of highly pressurized gas. Any additional repairs needed are on top of cleaning treatments.

All clothing, shoes and soft accessories (scarves, hats, gloves) are meticulously cleaned either with our prestigious partner and luxury cleaner La Sirène or are fully sanitized using an all-natural system of highly pressurized gas in an Ozone treatment. Any additional repairs needed are charged on top of cleaning treatments. 

La Sirène
La Sirène is the only cleaner in France to use liquified gas technology to clean clothing. Via their sustainable Aquaclean system, La Sirène manually removes any stains and restores the original glow to the most special ready-to-wear and haute couture pieces. Pieces with stains or in need of general cleaning will go to La Sirène prior to being listed online to ensure that we can price your piece based on its most excellent condition. 
Cost: 30€ 

Ozone
Our Ozone treatment uses a cutting edge system of highly pressurized natural gas (O3) to fully sanitize all materials. It eliminates any bacteria and odors (perfume, mold, tobacco, etc.) to render all types of pieces fully sanitized. All clothing (that do not go to La Sirène), shoes and light accessories will be treated via Ozone prior to going online to sell your pieces in the cleanest, safest and most natural way. 
Cost: 5€

Unfortunately refunds can only be done through the original payment method.

You could easily follow your shipment advancement with the tracking number provided by ReSee on DHL.com

Yes, you may choose your own carrier, however kindly note that ReSee will not be responsible for anything lost during transit. If you choose your own carrier, you will also be reliable for any duties and taxes.

Yes, only if they are within the returning period.

Simply send us a request via our contact page, and our customer service representative will contact you shortly.

Submitting your pieces you wish to sell on ReSee is very easy!

By E-mail
You can always send us your pieces on [email protected]. Our Sell With Us team will get back to you with a price proposal for you to review. Please provide the following details for our team to give you the best offer: pictures of the piece(s), brand, size, any defects it might have.

By WhatsApp
You can also send photos of pieces you would like to sell to our Concierge team via WhatsApp at +33 6 66 78 86 58.

From there, we will get back to you with a price proposal. Upon your acceptance of our proposal, we will send you the ReSee seller contract to be signed by both you and ReSee. Next, you will be required to ship your items to our Paris office. Then, we begin the ReSee process.

You may book an appointment directly through our online website calendar at 'book an appointment'. You can also contact us to book an in-person appointment, drop-off your items at our showroom, set up a phone call, or simply submit pieces via email or WhatsApp.
 

Once your pieces are priced and approved, we take care of everything through the ReSee process. All pieces will undergo a thorough condition and authentication process, after which they will be photographed in-house, all product information will be researched and written by our Copywriting Team and finally they will be published on our website.

We sell luxury ready-to-wear, couture, handbags, accessories, fine jewelry and home objects.

ReSee is known for its unique curation, so please consult our accepted list of designers.

ReSee offers full 60% commission of the price excluding taxes for ready-to-wear, accessories & vintage objects. When it comes to handbags and fine jewelry, we are highly competitive to sell your pieces, therefore contact us for a consultation.

You will receive the full commission amount minus any applicable dry-cleaning or repair fees.

You are at liberty to cancel your products at any given moment. Do note that once online, if the piece has been listed for less then a year, there is a €20,00 catalogue fee charged per item and shipping back your pieces are at your own cost. Contact us to know more.

Yes, each piece is subject to quality control and authentication by our experts upon arrival at our headquarters. 

When submitting your items or contacting us, additional information concerning your pieces is greatly appreciated. For example the season, runway, material or anything special about the piece.

It is not mandatory to provide proof of authenticity or an invoice for your item(s). All products will be reviewed by our authenticity team upon reception. However all authenticity documents you could provide (invoice, certificate, CITES,...) will be very useful. You may be contacted if we have any questions.

All payments will be made on a virtual ReSee wallet. This is simply a holding place to visualize your seller profits until they become available for transfer.

Your ReSee wallet will be accessible at all times in your Seller Account under 'My Wallet'. To set up your wallet, all you need to do is click on the link on that page and you will be redirected to our payment partner's platform to complete your profile. You will be required to fill in your personal information as well as some banking documents requested depending on the location of your chosen bank. 

All ReSee Seller Profits will become available to transfer to your chosen bank account 30 days after the sale of your piece(s). 

ReSee operates with a specific curation. If your piece was declined, it means it does not fit in our current curation.

ReSee accepts consignments globally. Please feel free to contact us.

We ship worldwide with DHL Express. ReSee currently offers at-home pickup services all year round in Paris, London, Milan, Monaco, Zurich and Geneva. This service is available twice a year in New York and Los Angeles. Our team is onhand to make shipping as easy as possible, simply contact us.
 

Yes, we offer messenger services for a fee of 15-40 euros within Paris and London.

You could drop off your items at our Paris showroom. Please select the "drop off " option in your seller dashboard's proposal.

Our current processing time is within one month.

If you are interested in working with us, please send us an email.

To create a ReSee account go to "my account" on the top right of the homepage and simply add the personal information requested.

To log into your account just click on "my account" on the top right of the homepage and input the requested information. If you have any problem with your account please contact our customer care team.

Simply click on 'Forgot your password' on the log in page.

You may change your personal information by signing into your ReSee account, then my information.

To subscribe to our newsletter, simply create a ReSee account.

If you have forgotten your password, simply reset your password directly on your customer's account by clicking 'reset my password'. If you are still having trouble logging in, please do not hesitate to contact us.

ReSee ensures the security of the personal data it retains for the sole purposes of fulfilling and monitoring orders.
Any user and/or purchaser may consult the “Privacy Policy” at any time, accessible in the “Privacy Policy” section, which fully details the methods of processing personal data.

The fastest way to contact us is by email via our contact page.

Yes, please add us on WhatsApp.

Yes, please contact us.

If you want to reach our customer care service, please contact us by email first, and ask to be called back.

Our office hours are from Monday to Friday, 10am to 6pm Paris time.

Founded in Paris in 2013, ReSee is the brainchild of two fashion veterans, Sofia Bernardin and Sabrina Marshall, from VOGUE and Self Service Magazines. Obsessed with iconic vintage, Sabrina and Sofia founded ReSee with the vision of keeping great fashion in circulation.

Do you want to work with a dynamic and international team? ReSee is an ever growing company and we are constantly looking for new talents! Send us your CV.